Where did the idea for Muhaya come from?
When I started working, I thought being well prepared meant knowing how to do what was asked of me, and do it well.
I had what I’d learned, professional certifications that built on that knowledge, and I knew how to handle the technical side of my work.
But I began to notice something that wasn’t written in any job description, and that no training program had taught me.
I knew what to do, but that didn’t always mean I knew how work actually worked
My manager might ask me for something I knew exactly how to do, only for me to discover that the task wasn’t all they were asking for. It was also how they preferred to see it, the level of detail they expected, what they wanted to know first, and when they would consider the work truly ready.
Or the procedure might be clear, but what happened around it was less so.
- When do I ask?
- When do I act on my own?
- When do I speak up?
- And when do I wait?
Over time, I came to understand that there is a whole part of work that never appears in the job description.
Every job has two descriptions. Only one of them is written down
Later, working in strategy, governance and decision-making, I began to see this gap more clearly.
Even where roles, approvals and processes are carefully defined, some of the hardest parts of work are still unwritten.
And I kept noticing how wide the gap was between knowing the job and knowing how to navigate the work around it
Muhaya was built from that gap: not to teach the technical side of the job, but to make the unwritten layer around it easier to understand.
Muhaya is the guide I wish I’d found when I started working
So I hope it reaches whoever needs it, at a moment they couldn’t find a written answer for, and gives them some of the clarity that would have spared them a great deal had they found it at the start.
And if it helps one person, and leaves one mark —
a clearer decision, a better question, or a more thoughtful step
— then, for me, it will have created the value it was built for.
WHAT HAPPENED.